Hello Terrence

We are sorry to hear about your experience.

To resolve the issue, we suggest you uninstall and reinstall the product. After that, use the registration key you have received to register the product and then try to update the drivers.

We have asked the support team to connect with you and help fix the issue. We hope your problem gets fixed after reinstalling and registering the product.

Also, you can contact the support team at support@systweak.com

Thanks and Regards

Preeti Seth

Hello Hashim,

To get the touch screen working, please follow these steps:

1. Press Windows + S, and type Control Panel in the Windows search bar.
2. Open the app from the search results.
3. Click Tablet PC Settings. If you cannot find the option, change the “view by” to “large icons.”

Alternatively, to get the option also search for “calibrate the screen for pen and touch input.”

4. Click Setup available on the right side of the window in the “Configure” section next to “Configure your pen and touch displays.”
5. Click Touch input.
6. Follow the on-screen instructions. When done, you should be able to use the touch screen.

If not, follow the below steps to enable the “HID-compliant touch screen.”

1. Type Device Manager in the Windows search bar. Open it.

2. Double-click the Human Interface Devices category.
3. Select HID-compliant touch screen.
4. Click the Action tab on the Device Manager window. Select Enable on the Action menu. This will enable your computer’s touch screen.

If you don’t see “HID-compliant touch screen” or the enable option is unavailable, right-click and select Uninstall.
Restart the PC to reinstall the driver or reinstall it from the HP website.

Once it is done, you will be able to use the touch screen. In addition to this, to keep the driver updated use Advanced Driver Updater.

This should help.

Thanks and Regards

Systweak Support.